January 1, 2014
Verifying Contact Information
for ICANN Validation
If you have an issue with your email service or
your website, most likely your domain name is
suspended or will be suspended pending your
whois verification. Most likely your
Registrant email address is invalid or not
verified. After you make the appropriate
corrections to your contact information, you
will receive an email to verify the changes.
After you have verified, your website or your
email will be reinstated immediately. Please
read below for details.
new ICANN rule became effective January 1, 2014,
ALL REGISTRARS to send a verification
email to the registrant of the domain name to
of the whois contact information
including email address, state and postal code
for the domain/domains are correct.
Beginning in January, the registrant contact
will need to be validated upon the purchase or
transfer of a domain name, or if the
registrant’s first name or last name have been
We will send an email requiring an affirmative
response; the registrant will be required to
click a link and agree to our terms and
conditions (very similar to how transfers work
This email will be re-sent on day 5, 10 and
13 within the 15-day validation window.
Messages on days 10 and 13 of this process
will also be sent to the Admin, Tech and
A “your domain has been suspended” email
will be sent to the registrant on day 16.
The same validation process will take
place if a WHOIS Data Reminder Policy (WDRP)
notice, 30 day expiration notice or 5 day
expiration notice bounces. It will therefore be
of paramount importance to ensure the WHOIS data
that you provide is correct.
Failing to receive a response within 15
days requires us to suspend the name. As a
result, the name will be placed on ClientHold
status, rendering the domain name inactive.
This process applies to all gTLDs.
There is no impact to existing names as
long as they are not modified and WDRP/expiration
notices do not bounce.